What we do

South Western Ambulance Service NHS Foundation Trust (SWASFT) provides the following services:

  • Accident & Emergency (999) and urgent care
  • NHS111 (Cornwall and the Isles of Scilly and Dorset)
  • Out-of-Hours service (Dorset and Gloucestershire)
  • Patient Transport Service (Bristol, North Somerset and South Gloucestershire)
  • Tiverton Urgent Care Centre

Communities served

  • Bath and North East Somerset
  • Bristol
  • Cornwall and the Isles of Scilly
  • Devon
  • Dorset
  • Gloucestershire
  • Wiltshire
  • Somerset
  • South Gloucestershire
  • Swindon (plus Watchfield and Shrivenham)

Accident & Emergency

Medical emergencies happen at all times of the day and night. SWASFT operates a 24-hour clinical response to 999 calls to ensure patients receive the right care as quickly as possible – wherever and whenever they need it.

NHS 111 (Cornwall and the Isles of Scilly and Dorset)

NHS 111 is designed to make it easier for you to access local NHS healthcare services. You can dial 111 when you need medical help fast but it is not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24-hours-a-day, 365 days a year. Calls are free from landlines and mobile phones.

Out of Hours

On behalf of GPs in Dorset and Gloucestershire SWASFT runs the Out-of-Hours doctor service across the two counties. The Out-of-Hours telephone number covers all patients registered with a doctor's surgery in Dorset and Gloucestershire and is a service run by dedicated staff including doctors, paramedics, nurses, control assistants, dispatchers and drivers.

Patient Transport Service (PTS)

Our Patient Transport Service teams provide pre-arranged transport for patients to and from hospital appointments, between healthcare providers and when they are returning home after spending time in hospital. South Western Ambulance Service NHS Foundation Trust operates PTS in Bristol, North Somerset and South Gloucestershire.

Tiverton Urgent Care Centre

The centre, at Tiverton and District Hospital, Kennedy Way, Tiverton, is open seven days a week between 8am and 10pm and is staffed by a team of highly qualified general practitioners (GPs) and nurse practitioners. You do not need an appointment to visit the centre and we will provide treatment for a host of minor injuries and ailments.

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Following the sad death of Charlie Burns (10) from Sudden Unexpected Death in Epilepsy (SUDEP) in October 2011 South Western Ambulance Service NHS Foundation Trust (SWASFT) has been working closely with the Burns family and has now launched new training videos to raise awareness of SUDEP. Charlie, from Wiltshire, had his first seizure on 7 October 2011 and was attended by an ambulance crew who sadly misdiagnosed a febrile convulsion and failed to convey him to hospital.  Not happy with the situation, Charlie’s dad Baz then took Charlie to see their GP who suggested he might be suffering from nocturnal epilepsy and referred him to see a neurologist.  Tragically, on the 11 October 2011 just four days after his first seizure and before the neurologist appointment took place, Charlie suffered a second fatal seizure and died.

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