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Services

Patient Transport Services

Control

PTS call handlers are an integral part of the Ambulance Service's control team.  They work in the non-emergency service, organising routine transport to take patients to and from hospital appointments and home after discharge.

Call handlers deal with all non-urgent transport requirements across the Trust's area. They are expected to undertake a diverse range of duties to ensure high quality patient care is maintained.

Call handlers are responsible for receiving, processing, accurately recording patient transport details for the effective planning and utilisation of all resources. They liaise and negotiate on a regular basis with patients, GPs, surgeries, PTS crews, voluntary ambulance car drivers, hospital departments and other healthcare professionals answering and dealing with a wide range of enquiries and situations.

For further information about how to use the patient transport service effectively view the Patient Transport Service for GPs and Clinicians.

Trust Headquarters, Unit 3 Abbey Court, Sowton Industrial Estate, Exeter, EX2 7HY, Tel: 01392 261500, Fax: 01392 261510, Email: publicrelations@swast.nhs.uk

Copyright © 2006 South Western Ambulance Service NHS Trust