Out-of-Hours

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For urgent medical advice and treatment when your GP surgey is closed, please call NHS111.

South Western Ambulance Service NHS Foundation Trust provides the Out-of-Hours service within the county of Dorset.

The person receiving your call will make sure that you receive the right advice and help quickly. The call handler will ask for your name and a description of the healthcare problem that you have. If necessary, a clinician will phone you back to discuss the problem. You may be given advice over the telephone. If there is a clinical need for you to be seen and you are well enough to travel then you may be given an appointment time to attend a local treatment centre. If you are too unwell to travel or unable to leave your home, then a healthcare professional may be asked to visit your home. This may be a GP, a Specialist Paramedic or an advanced nurse practitioner.

If the call handler decides that your call is an emergency, then you will be transferred immediately to 999.

The Trust aims to meet National Quality Requirements for Out-of-Hours providers set by the Department of Health and so prioritise home visits as follows:

  • Emergeny home visits within one hour
  • Urgent home visits within two hours
  • Routine home visits within four to six hours

The Out-of-Hours service operates:

  • Monday to Friday 6.30pm-8am
  • Saturday to Sunday 24-hour cover
  • Bank Holidays 24-hour cover

Dorset Out-of-Hours number: 111

Please do not use these numbers for prescriptions, test results or routine enquiries - the numbers should only be called for urgent Out-of-Hours medical matters only.

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AWARDS CEREMONY RECOGNISES AMBULANCE STAFF
Some of the heroes who work tirelessly to offer outstanding patient care, mentor our future paramedics and offer exceptional support to our staff are to be recognised at South Western Ambulance Service’s staff awards ceremonies.
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