Accessible Information Standard

What is the Accessible Information Standard?

The standard aims to make sure that everyone is provided with information that they can easily read or understand and with support so they can communicate effectively with health and social care services. This is a legal requirement that all NHS and publicly funded services must follow.

Who does it affect?

People who have a disability, impairment or sensory loss.

What does it do?

Makes sure that everyone will have the information and support they need, in a way which is best for them.

There are 5 key steps:

  1. Identify

Ask people if they have particular communication or information needs

  1. Record

Clearly record those needs and how they can be met

  1. Flag

Use flags on a person’s file to make those needs clear

  1. Share

Share those needs with other healthcare providers as necessary

  1. Meet

Make sure people get the support they need, in the way that is best for them to access

What is SWASFT doing?

We are reviewing our service and how we communicate with the public and we need your help to do this. We have designed a questionnaire to ask for your feedback. Please help us by taking the time to answer a few short questions.

Steps taken to ensure our site is accessible


In commissioning the design of this website, we have made accessibility a clear requirement from the outset. This has been at the forefront of our minds in reviewing all design mock-ups, and we have taken guidance where appropriate on ensuring our design facilitates an accessible website.


This website is built using an accessible Content Management System (Sitekit CMS) which we chose after a careful selection process.

The Content Management System provides the technical framework which underpins all of the information published on this site, and as such, built-in accessibility is important.

We have used the Content Management System in a fashion which does not undermine it’s intrinsically accessible technical foundation; we have used pre-tested and compliant modules within the system wherever possible; and we have taken time to research the accessibility features of the system and incorporated these carefully within our site in a fashion which we believe makes good use of the technology.


The site has been built using industry-recognised best-practice techniques, and state-of-the-art build methods. We selected a team who we believe had the necessary experience and expertise to help us reach high levels of compliance.

All work has been thoroughly quality tested using a checklist which incorporates modern best-practice and current international technical guidelines on accessibility (under the Web Accessibility Initiative, of the World Wide Web Consortium).

The templates for this website have undergone machine accessibility testing as well as real-life human accessibility testing, and a range of changes were incorporated into the build of the website to assist with compliance.

Aids to operating this website

Menu systems

The menu systems of this site are designed to be highly accessible, and utilise clean structural code which provides context-sensitive navigation around the website. Each navigation area has a specific purpose and reflects a level of the websites hierarchy.

Access keys

The first navigation area on this site contains access keys which you can use to navigate the site. To find these access keys simply hover over the respective links in the first menu system, or check the link titles using assistive technology.

Site map

This site has a fully automated hierarchical site map which you can find linked to prominently on all pages. The site map is designed to communicate the hierarchical structure of the website and provide quick access to all pages.


The search facility of this website provides an alternative route to finding information across the whole site. This searches all live content. The search results pages are designed to work well on normal browsers and assistive technology – with additional information about each page (type of page, date last updated, and so forth) being available in the code of the results page.

Breadcrumb trail

The breadcrumb trail on this website is designed to assist with orientation and navigation. You should use this to help find your way within the site; and may use it to navigate back to relevant higher-level pages once you are deeper within the site.

Font scaling

The initial font sizes of this site are designed to be clear and readable for a wide audience whilst making neat use of available screen space. The fonts are scalable and you can use your browser controls to increase or decrease the font size.

Auto title

All pages are set to have an automatic ‘heading 1’ and page title tag. This allows you to identify quickly the purpose of a given page using a web browser or assistive technology.

Text only link

You should find a text only link at the top of all pages. This allows you to view a high contrast and low-bandwidth version of the website where the code has been re-arranged and optimised for assistive technology. Within text-only mode, you can change your preferred colours and font-sizes to suit your reading preferences.

Prominent contact information

We have provided prominent contact information on this site in order to make ourselves available to answer any questions. We are available to help you find the information you may be looking for.

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SWASFT Wins Best Care of Older People Prize at Patient Safety Awards
The Trust has won a national award for a new initiative to improve patient care in local communities.

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