Get in touch

Your views are important to us, both positive and negative.

Please select the way in which you would like to contact us. Options are to the left – email, telephone or in writing.

Comments, concerns and complaints

Although we aim to provide a high-quality service, there will be times when we do not get it right. We encourage you, our patients and families, to get in touch with us when you believe that our service has not been as it should.

We welcome the opportunity to learn from these situations and to use them to improve future services.

Our Patient Experience team is your first point of contact should you have a comment, concern or complaint about the service you have received and we will do our best to deal with them quickly, fairly and efficiently.

If you wish to raise a comment, concern or complaint on behalf of someone else, we will need to obtain appropriate consent and, if this is not possible, we discuss with you what we need to do to progress the matter.

On receipt of all comments, concerns and complaints, we will:

  • Acknowledge these verbally and / or in writing within three working days of its receipt;
  • Agree with you what will happen next;
  • Investigate the circumstances surrounding the incident;
  • Explain what action we are going to take;
  • Aim to provide you with a response within 35 working days, or sooner, and explain when this is not possible.

What happens if you are not satisfied?

The Trust will do everything possible to ensure that your comment, concern or complaint is addressed in full and to your satisfaction. If, however, you do remain dissatisfied, you can contact the Parliamentary and Health Service Ombudsman.

Contacting Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman
Millbank Tower

Telephone: 0345 015 4033 or visit

For directions to Trust HQ in Exeter please see here. For directions to St James Court in Bristol see here.

We cannot give medical advice via email.

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When South Western Ambulance Service crews were called to Boscombe Pier, Bournemouth they had no idea what they would find when they got there. Their only information was that a man had started choking and had now stopped breathing. With the first clinician on scene in less than two minutes, friends directed the crew along the dimly-lit pier, where another friend was already performing CPR, as directed by the calm emergency medical dispatcher on the line from the 999 control room.

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