South Western Ambulance Service NHS Foundation Trust (SWASFT) provides 999 services throughout the South West region. The areas we cover include Bath & North East Somerset, North Somerset, Bristol, Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire and South Gloucestershire, Somerset, Swindon and Wiltshire.
As part of its remit the Trust facilitates requests from healthcare professionals for both emergency and urgent ambulance transport.
There are a number of ways to transport your patient to hospital and a SWASFT ambulance is not always the appropriate way.
Please familiarise yourself with all the methods of transport available for your patient which are detailed below and select the appropriate one.
SELF
Drive Self
Patient makes their own way to hospital
LIFT
Lift from friend
Patient makes their own way to hospital
TAXI
Taxi (Self Paid)
Patient pays for a taxi or uses public transport
LOCAL NON EMERGENCY PATIENT TRANSPORT SERVICES (PTS)
Same day and planned appointments
When your patient can wait over 4 hours and does not clinically need paramedic level care en-route to hospital. Locally commissioned eligibility criteria applies.
Telephone numbers not for public use.
| CCG area |
Patient Transport Ambulance Service (PTS) Providers |
Local HCP contact numbers |
Kernow |
Ezec Patient Transport |
01872 252211 |
NEW Devon(exc South Devon) |
First Care Patient Transport Ambulance Service |
034 5155 1009 |
South Devon and Torbay |
Torbay and South Devon NHS Patient Transport |
01803 656789 |
Dorset |
EZEC Patient Transport/p> |
0300 777 5555 |
Somerset |
EZEC Patient Transport |
01278 727444 |
Bath and North East Somerset (BaNES) |
Arriva Patient Transport FAST Ambulance Transport (unplanned patient transport within 1 hour) |
Arriva: 0345 600 6068 FAST Ambulance Transport: 01225 712037 |
Bristol, North Somerset and South Gloucestershire (BNSSG) |
EZEC Patient Transport |
0300 777 6688 |
Gloucestershire |
Arriva Patient Transport |
0300 777 6688 |
Swindon and Wiltshire |
Arriva Patient Transport |
0300 369 0097 |
03003 690096* or 03003 690097*
SWASFT Ambulance
Urgent within 1-4 hours
When your patient's clinical condition requires an ambulance for an urgent hospital admission.
*Telephone numbers not for public use.
999
SWASFT Emergency ambulance
Life-threatening conditions
e.g. Cardiac arrest, stroke, severe bleeding, seizure, short of breath.
If a SWAST ambulance is the best means of transport for your patient please refer to the full guide.
This guide provides guidance for healthcare professionals and explains when it is appropriate to request ambulance transport, and what information will need to be captured when making a request.
Please note that when calling an urgent ambulance, it is important that you call the appropriate telephone number that manages ambulance requests for your area/region.