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The Duchess of Cornwall Meets Frontline Ambulance Crews

06 July 2020

Today, Monday 6 July 2020, HRH The Duchess of Cornwall visited Swindon Fire Station to meet representatives from the South Western Ambulance Service NHS Foundation Trust (SWASFT), Dorset and Wiltshire Fire and Rescue Service (DWFRS) and Great Western Hospital, Swindon.

Her Royal Highness wished to express her support and thanks for the work undertaken by these key services, and for the people who have worked tirelessly throughout the coronavirus pandemic to help and care for those in the local community. She also heard first hand of the ways emergency services colleagues have had to adapt services throughout the pandemic.

The South Western Ambulance Service NHS Foundation Trust and Fire and Rescue Service have worked in close partnership throughout the pandemic. With Fire Fighters supporting ambulance crews, driving ambulances and working alongside clinicians in providing much needed assistance to patients. 

Steph Bond, SWASFT Operations Officer, is responsible for managing the Swindon Paramedics and Emergency Care Assistants, also acting as incident commander in serious incidents. Steph said: "The Duchess was very interested to hear how we have coped during the pandemic and extremely understanding of the pressures we have all faced whilst caring for people in the most difficult circumstances." 

Alongside Steph Bond, both Charlotte Goldsmith, a Lead Paramedic who drives Rapid Response Vehicles and Karolina Butlanska, Emergency Care Assistant, met The Duchess of Cornwall.

Will Warrender, Chief Executive of SWASFT, said: "I am extremely proud of the work carried out by my South Western Ambulance NHS Foundation Trust colleagues through these challenging times and I am delighted HRH The Duchess of Cornwall has been able to see and hear first-hand the dedication and professionalism of our staff.  Our clinical hubs responding to the thousands of 999 calls, those in the many support and corporate functions, colleagues in ambulances and clinicians, who together make this the great service it is."



Notes to editors:


  1. HRH The Duchess of Cornwall visited the Swindon Fire Station on the afternoon of Monday 6 July 2020.


  1. The purpose of the visit was to meet and discuss the work of the Ambulance Service, the Fire and Rescue Service, Great Western Hospital, and Swindon Borough Council in the context of dealing with the coronavirus pandemic over the last four months and to thank them for all their efforts during this time.  



About South Western Ambulance Service NHS Foundation Trust (SWASFT):


  1. We provide emergency and urgent care across an area of 10,000 square miles - covering Cornwall & Isles of Scilly, Devon, Somerset, Dorset, Bristol, Wiltshire, Gloucestershire - which is 20% of mainland England and is predominately rural.
  1. We serve a resident population of over 5.5 million people, with an estimated annual influx of more than 23 million tourists. We deal with around 2,500 incidents a day. 
  2. We employ more than 4,000 staff across 131 sites including 96 ambulance stations, and two clinical hubs in Bristol and at our headquarters in Exeter.
  3. For our latest news and information, visit Follow us on Twitter @swasFT and like us on Facebook
  4. South Western Ambulance Charity uses gifted monies to benefit those in our communities who use our service, and to improve the welfare of SWASFT staff and volunteers. For more information and to donate, click on this link:


For further information about this release, please contact:

The Communications Team

South Western Ambulance Service NHS Foundation Trust


South Western Ambulance Charity logo

South Western Ambulance Charity

The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. 

Our charitable support covers Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire, Somerset and Wiltshire including Bristol and Swindon.

If you would like to show your appreciation for the care that you or your loved one has received from us in the form of a charitable donation please visit our online giving website: