Welcome to SWASFT

Out-of-Hours

ECP carFor urgent medical advice and treatment when your GP surgery is closed, please call NHS111.

South Western Ambulance Service NHS Foundation Trust provides the Out-of-Hours service within the county of Dorset.

The person receiving your call will make sure that you receive the right advice and help quickly. The call handler will ask for your name and a description of the healthcare problem that you have. If necessary, a clinician will phone you back to discuss the problem. You may be given advice over the telephone. If there is a clinical need for you to be seen and you are well enough to travel then you may be given an appointment time to attend a local treatment centre. If you are too unwell to travel or unable to leave your home, then a healthcare professional may be asked to visit your home. This may be a GP, a Specialist Paramedic or an advanced nurse practitioner.

If the call handler decides that your call is an emergency, then you will be transferred immediately to 999.

The Trust aims to meet National Quality Requirements for Out-of-Hours providers set by the Department of Health and so prioritise home visits as follows:

  • Emergency home visits within one hour
  • Urgent home visits within two hours
  • Routine home visits within four to six hours

The Out-of-Hours service operates:

  • Monday to Friday 6.30pm-8am
  • Saturday to Sunday 24-hour cover
  • Bank Holidays 24-hour cover

Dorset Out-of-Hours number: 111

Please do not use these numbers for prescriptions, test results or routine enquiries - the numbers should only be called for urgent Out-of-Hours medical matters only

South Western Ambulance Charity logo

South Western Ambulance Charity

The South Western Ambulance Charity, founded in 1995, uses gifted monies to benefit those in our communities who use our service and to improve the welfare of the staff and volunteers of the South Western Ambulance Service NHS Foundation Trust. 

Our charitable support covers Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire, Somerset and Wiltshire including Bristol and Swindon.

If you would like to show your appreciation for the care that you or your loved one has received from us in the form of a charitable donation please visit our online giving website: http://uk.virginmoneygiving.com/charities/SWASC.