Comments, concerns and complaints
Although we aim to provide a high-quality service, there will be times when we do not get it right. We encourage you, our patients and families, to get in touch with us when you believe that our service has not been as it should.
We welcome the opportunity to learn from these situations and to use them to improve future services.
Our Patient Experience team is your first point of contact should you have a comment, concern or complaint about the service you have received and we will do our best to deal with them quickly, fairly and efficiently.
You can also check our Frequently asked questions page to see if your comment, concern or complaint has already been addressed.
If you wish to raise a comment, concern or complaint on behalf of someone else, we will need to obtain appropriate consent and, if this is not possible, we discuss with you what we need to do to progress the matter.
Complaint form
