Getting your patient to hospital

South Western Ambulance Service NHS Foundation Trust (SWASFT) provides 999 services throughout the South West region. The areas we cover include Bath & North East Somerset, North Somerset, Bristol, Cornwall and the Isles of Scilly, Devon, Dorset, Gloucestershire and South Gloucestershire, Somerset, Swindon and Wiltshire.

As part of its remit the Trust facilitates requests from healthcare professionals for both emergency and urgent ambulance transport.

There are a number of ways to transport your patient to hospital and a SWASFT ambulance is not always the appropriate way.

Please familiarise yourself with all the methods of transport available for your patient which are detailed below and select the appropriate one.

SELF - drive self

Patient makes their own way to hospital

LIFT - lift from a friend

Patient makes their own way to hospital.

TAXI - taxi (self paid)

Patient pays for a taxi or uses public transport.


Same day and planned appointments

When your patient can wait over 4 hours and does not clinically need paramedic level care en-route to hospital. Locally commissioned eligibility criteria applies.

Telephone numbers not for public use.

Contact Information
ICB area Patient Transport Ambulance Service (PTS) Providers Local HCP contact numbers


Ezec Patient Transport

01872 252211

NEW Devon(exc South Devon)

First Care Patient Transport Ambulance Service

034 5155 1009

South Devon and Torbay


Torbay and South Devon NHS Patient Transport

01803 656789



EZEC Patient Transport/p>

0300 777 5555



EZEC Patient Transport

01278 727444


Bath and North East Somerset (BaNES)

Arriva Patient Transport

FAST Ambulance Transport

(unplanned patient transport within 1 hour)

Arriva: 0345 600 6068

FAST Ambulance Transport: 01225 712037

Bristol, North Somerset and South Gloucestershire (BNSSG)

EZEC Patient Transport

0300 777 6688


Arriva Patient Transport

0300 777 6688

Swindon and Wiltshire


Arriva Patient Transport

0300 369 0097


Urgent within 1-4 hours

03003 690096* or 03003 690097*

When your patient's clinical condition requires an ambulance for an urgent hospital admission.

*Telephone numbers not for public use.


Life-threatening conditions


e.g. Cardiac arrest, stroke, severe bleeding, seizure, short of breath

How to request an ambulance


If a SWAST ambulance is the best means of transport for your patient please refer to the full guide.

This guide provides guidance for healthcare professionals and explains when it is appropriate to request ambulance transport, and what information will need to be captured when making a request.

Please note that when calling an urgent ambulance, it is important that you call the appropriate telephone number that manages ambulance requests for your area/region.