When to Call 999

When to Call 999

Please always call 999 if someone is seriously ill or injured and their life is at risk..

Genuine, life-threatening emergencies includes [but is not limited to]:

  • Chest pain / breathing difficulties / heart attack
  • Stroke
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Serious head injuries
  • Major trauma such as a road traffic accident or a fall from height

Which service should I access?

  • Self-care – for things like grazed knees, coughs, and colds
  • Pharmacy – visit your local pharmacy for headaches, upset stomachs, aches and pains
  • NHS 111 – visit online or call 111 for advice and support 24 hours a day, seven days a week
  • GP – call your GP for symptoms that won’t go away
  • Minor injuries unit – attend your local minor injuries unit for urgent non-life-threatening conditions and injuries such as sprains, fractures, and burns
  • 999 – call 999 for life-threatening emergencies such as cardiac arrest, loss of consciousness, fits that aren’t stopping, chest pain, breathing difficulties, severe bleeding, severe allergic reactions, suspected stroke, and serious head injuries.