Can you tell us a little bit about you and your current role?
My name is Safi and I have worked on the frontline for SWASFT since 2021.
Over that time, I have realised that this role is not only about responding to critically unwell patients - a large part of our work involves supporting people through social difficulties, mental health crises, loneliness and vulnerability.
Often, we are not just providing clinical care but also reassurance, understanding and sometimes simply a listening ear.
I am a proud Muslim, Black woman who wears the hijab, and my faith and upbringing shape the way I approach my work. I try to treat every patient with dignity and compassion. I believe I carry a genuine smile into every interaction, and that first moment really sets the tone. No matter how busy or challenging the shift is, I remind myself that for the patient, this moment matters.
What has been your experience as a woman in the ambulance service?
My experience has been positive overall, but it has not been without challenges. As a female, Muslim, Black hijabi woman, I can face three barriers in this role. I am a woman in what has traditionally been a male dominated environment. I am Black. And I am visibly Muslim. Sometimes that means people make assumptions before I have even spoken, or I may encounter unpleasant comments or moments.
Despite those challenges, the positives have always outweighed the negatives for me. I truly believe that how I carry myself makes a difference. When patients see my professionalism, calmness and willingness to help, any initial hesitation usually disappears. Many interactions that may have started uncertainly end with gratitude and kindness. Those moments stay with me far more than the negative ones.
Speaking nearly three languages has also been a real advantage in my role. It has been especially helpful given the demographics of the area I work in. Being able to communicate with patients in their own language during vulnerable moments builds instant trust and reassurance, and it often makes a significant difference to their overall experience and care.
Have you come across any barriers throughout your career?
Yes, there have been times when I have felt the need to prove myself more or challenge stereotypes. Those experiences have helped me grow stronger and more confident in who I am. They have also shown me how important representation is. When someone sees a woman in uniform who looks like them, it builds trust and shows that there is space for everyone in this service.
This year's theme, Give to Gain, really speaks to me. When we support and uplift one another, especially women from diverse backgrounds, we all benefit. Stronger teams, better understanding and better patient care come from inclusion and shared support.
I am proud to be part of this Trust and proud to represent diversity within our workforce. If sharing my story encourages even one young girl who looks like me to believe she can do this job too, then that means a lot.
Can you tell us a little bit about your current role? 
