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Operators
These people will answer the phone and ask you which service you need.
If you need an ambulance, say ambulance
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Ambulance call handlers
These are the people that answer the phone when you call us
They will ask you questions to get you the right help
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Clinical advisors
These are the people that may contact you to discuss your clinical needs over the phone
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Paramedics
These are the people that come to help you
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They have had lots of training to help make you better; they carry a medical bag
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Emergency care assistants
These are the staff that work with the paramedics to help make you better.
They can drive the ambulance and provide care and use some equipment
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Technicians
These staff could work together to make you better.
They can drive the ambulance and provide care and use some equipment
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Ambulance care assistants
They drive our scheduled care ambulances and help people get to and from hospital
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