Publication Scheme

Under Section 19 of the Freedom of Information Act 2000, South Western Ambulance Service NHS Foundation Trust has a legal duty to adopt and maintain a Publication Scheme for the publication of the Trust's information. Before considering whether to make a FOI request we would encourage you to review what information is already available through the publication scheme on this website.

How we fit into the NHS structure

How we fit into the NHS structure?

NHS Constitution

The constitution is one of the most important documents within any foundation trust and all foundation trusts are required to have one. A foundation trust’s constitution is distinct from the overarching NHS Constitution, and the two documents cover different subjects.

  • The NHS Constitution summarises the rights to which patients, public and staff are entitled, includes pledges which the NHS is committed to achieve, and outlines the responsibilities that the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. It operates across England (as Scotland, Wales and Northern Ireland are responsible for developing their own health policies) and the NHS Constitution is not affected by a foundation trust’s constitution.
  • South Western Ambulance Service Foundation Trust's Constitution contains detailed information about how our trust will operate. It sets out, for example, our foundation trust’s membership area, gives information on the various membership constituencies, and determines the size and composition of the board of directors and the council of governors. It also prescribes the rules by which any election to the council of governors is to be conducted.
  • All constitutions must comply with statutory requirements (those set out in legislation, such as the National Health Service Act 2006 and the Health and Social Care Act 2012) and therefore some of the content is consistent across all foundation trusts. Legislation also specifies a number of items that must appear within all foundation trust constitutions.
  • Any amendments to the constitution require the approval of both the board of directors and the council of governors.


Information relating to key organisations with we work in partnership with

Location and contact details for all public-facing departments

  • Get in touch
  • Press office
  • Map (please note ambulance premises are not accessible to the public with the exception of our Trust Headquarters in Exeter)

What we spend and how we spend it

Below you will find financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit.

Financial statements, budgets and variance reports

Annual Reports and Quality Accounts

Latest publication

Previous publications

Great Western Ambulance Service Annual Reports and Accounts


Expenditure over 25K

Please note that this information is updated on a quarterly basis; please be patient and check back in the future if the file you are interested in has not yet been published


Agency and third party expenditure

Information on agency and third party expenditure can be found here


Staff and Board members' allowances and expense



Financial audit reports


Staff pay and grading structures

Details of Chairman and Board remuneration can be found in our Annual Reports.



Find out more information here


List and value of contracts awarded

Contract database




What our priorities are and how we are doing

Strategies and plans, performance indicators, audits, inspections and reviews.

Annual Reports

Annual Patient Experience Report

Annual reports and accounts 2020-21

Quality Account 2020-21

Quality Account 2021-22

Safeguarding annual report 2020-21

Safeguarding annual report 2021-22



Targets, Aims and Objectives


Performance against targets (KPI)/performance management information

Corporate performance reports can be read here


Reports by regulatory organisations e.g. Care Quality Commission and NHS England (CQC Inspection Report - 26 June to 18 July 2018)

CQC NHS 111 quality report (June 2016)

NHS England root cause analysis investigation report - William Mead (May 2016)


Patient Safety

The South Western Ambulance Service NHS Foundation Trust (SWASFT) has commissioned, with the support of the then Clinical Commissioning Groups and NHS England, a Patient Safety Incident Investigation (PSII), into the wider system pressures influencing NHS ambulance response times in the South West of England.

The PSII report is underpinned by investigation of 49 patient-safety-incidents which occurred between 1 December 2021 and 31 May 2022. Based on its findings the report makes a series of recommendations for SWASFT, the Integrated Care Boards (ICBs) and their system partners in the NHS and social care, as well as NHS England, to act upon.

The full report is available here.

Addendum (1) to the Patient Safety Incident Investigation (PSII) Report – Investigation to examine the wider system pressures  influencing NHS ambulance response times in the South West Region of England is available here.


How we make decisions

Board papers - agenda, supporting papers and minutes

Our Board papers can be found here.

Our priorities and procedures

Current written protocols, policies and procedures for delivering our services and responsibilities.

Policies and procedures relating to the conduct of business and the provision of our services

Infection Prevention and Control Information

Capacity, Consent, De-escalation and Safe Holding Policy

Safeguarding policy

Frequent Caller Management Policy

Learning From Deaths Policy


Policies and procedures relating to Human Resources including recruitment and employment policies, Equality and Diversity Policy

Gender Pay Reporting

Modern Slavery Act - Trust Statement

Disciplinary Process

Equality Diversity and Inclusion Policy

Grievance Policy

Performance and Development Policy

Recruitment and Selection Policy

Sickness Absence Policy

Health and Safety Policy


Standing financial procedures/instructions

Standing Financial Instructions


Complaints and other customer service policies and procedures

You can contactus us and make a complaint here.


Data protection/records management/Caldicott Guardian

Making a Subject Access Request

GDPR privacy notice for employees

GDPR privacy notice for patients


Green Plan 2021-2024

Green Plan 2021-2024

Lists and registers

Information held in registers required by law and other lists and registers relating to the functions of our organisation.

Any information our organisation is currently legally required to hold in publicly available registers

Council of Governors


FOI Disclosure Logs

Since April 2017 we have published the full response to all FOI requests received. Prior to that date full responses can be requested by making a FOI request through our standard FOI request procedures.

SWASFT disclosure logs

GWAS disclosure logs

Until 1 February 2013 the geographic area now covered by SWASFT was previously covered by two different organisations. Ambulance services in Cornwall, Devon, Dorset and Somerset were provided by SWASFT and services in Avon, Wiltshire and Gloucestershire were provided by the Great Western Ambulance Service (GWAS).

Freedom of information requests received before the 1 February 2013 were processed separately by each organisation. GWAS became part of SWASFT on 1 February 2013 so any requests received from this date onward relating to any part of the new larger trust area appear on the SWASFT disclosure log.

The services we offer

Additional information

Meetings with pharmaceutical companies and other medical suppliers

Meetings of this nature happen on an infrequent ad-hoc basis. If you have a specific enquiry of this nature, please contact in the first instance.